Terms & Conditions

Membership Terms & Conditions

INTRODUCTION

To help you get the best out of CSR Academy and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply. The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team will be happy to help you.

To help make these terms and conditions easy to read, we have split them into two parts.

  • Part A – terms and conditions of membership All members must keep to the same terms and conditions.
  • Part B – rules and regulations. These terms and conditions apply to all our members, They are necessary to make sure we can offer an enjoyable and safe environment for you and your children. When starting your membership we will send you a welcome email about how to sign up and information we need from you to allow you to sign up. These terms and conditions apply at all times and take priority over anything a member of our team has told you.

PART A – TERMS AND CONDITIONS OF MEMBERSHIP Definitions that apply to part A You – the lead member Your entire membership – your membership We and us – CSR Academy Limited Your club – CSR Academy Global Responsibilities of lead members and linked members Every person who signs the membership application will be individually responsible under this agreement.

This means that:

  • if we are told to do anything in relation to the membership (including ending it) we will take that as authority from you; • you will be responsible for paying all the appropriate membership fees for themselves.
  • you will be responsible for paying any extra charges and fees which they, any other people who have signed the form, has to pay for using services not covered by the membership category. These rules also apply to anyone who makes an application online. All of these terms and conditions of membership apply to you unless we tell you otherwise.

You must keep to the rules and regulations for using facilities set out in Part B. Notice We calculate your membership in whole calendar months.

This means that the following applies.

  • Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 23 May, it will run out on 30 June, your membership will end on 30 June and you will pay one more direct debit (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
  • From receiving notice we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more direct debits after 31 May.
  • There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June. If you want to give notice, it must be in writing, through email . We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it.
  • Your membership will run for 1 month and will continue then indefinitely until you give us at least 30 days notice in writing, unless: • you end your membership. or we cancel your membership. Starting your membership: -You will need to pay fee for the Players kits when you join. You can get details of these charges from the head of the venue.


For Standard Monthly membership your membership fees are due on the 1st day of each month. -You must pay for your membership by making monthly payments by direct debit, unless we agree otherwise.

Changing your membership:

At CSR Academy We realise that your needs can change over time, so you can apply to change your membership category by contacting us. Your membership may change when your child may be put into a different venue or session to support them (This will be discussed before any action takes place). When you change memberships, your membership fees will change to the current fees advertised for that membership. Ending your membership -You must continue to pay your membership fees until your membership ends. Your membership will end at the end of your notice period. -You must not enter any session once your membership has ended. Cancelling your membership: -


Year-round Membership and Rolling Memberships:

  • Our football academy operates 12 months of the year, offering continuous access to our facilities and benefits.
  • Memberships at CSR Academy are rolling, meaning you can join at any time, and your membership will be active for a full year from the date of enrollment.

Holiday Policy:

  • We understand that members may wish to take holidays or be away for personal reasons.
  • If you plan to go on holiday and will be absent for more than 30 days, we will halve your membership fee for that specific month. This policy aims to support our members during extended periods of absence.

Credits and Carryover:

  • We regret to inform you that credits for unused services will not be carried over to the following period, regardless of the length of your holiday or absence.
  • To make the most of your membership, we encourage you to utilize our services consistently and plan your usage effectively.

Membership Payment and Non-Payment:

  • To enjoy uninterrupted access to our football programs, it is essential to keep your membership payments up-to-date.
  • Memberships that are canceled due to non-payment will result in the forfeiture of any discounts or benefits associated with your previous membership. Upon your return, you will be required to pay the joining fee again if you wish to re-enroll.

Notice for Extended Holidays:

  • To avail the reduced membership fee during extended holidays, we kindly request you to provide us with a minimum of 30 days' notice in advance. This will allow us to make the necessary adjustments to your monthly dues.

Contact Information:

  • If you have any questions or concerns regarding your membership, our holiday policy, or any other matter related to CSR Academy, please don't hesitate to contact us.
  • You can reach us via email at pa@csracademy.co.uk, and our support team will be more than happy to assist you.

At CSR Academy, we are dedicated to providing you with the best possible football development experience. Our membership policy aims to ensure fairness, flexibility, and seamless access to our programs throughout the year. Thank you for being a valued member of our football academy, and we look forward to continuing this journey with you.

Note: This membership policy is subject to change at the discretion of CSR Academy. Any updates to the policy will be communicated to all members in a timely and transparent manner.


Data protection:

We will deal with all information we hold about you in line with our privacy policy which you can get from our website at www.csracademy.co.uk. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy. Children: -We welcome children to our Venues but they must behave reasonably. They must not put themselves or other people in danger or prevent other members from enjoying the session or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this. -If your child continues to behave unreasonably, whether on one visit or over a number of visits, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using any club. -If we suspend your child from using a club and you want to appeal against this, you must appeal in writing to the head of operations of the venue via email.

PART B – RULES AND REGULATIONS FOR USING CLUBS, FACILITIES AND ACTIVITIES Definitions that apply to part B You – any person using the club facilities under your membership Your entire membership – your membership We and us – CSR Academy Limited – CSR Academy Global which you have applied to join or have been transferred to General health and safety.




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